Terms and conditions ZijHaven3, borduurstudio Lemmer, hereinafter referred to as ZIJHAVEN 3
Establishment of the agreement and, among other things, internet orders; After personal details have been entered and / or exchanged in writing and the order has been confirmed or signed by the client, a binding agreement has been concluded to order the products in the “internet shopping cart” or of the products which have been laid down in writing, d.m.v. an order form. After the order has been sent / placed, a confirmation message will be sent by e-mail or in writing to the (e-mail) address provided by the client. The purchase agreement has been concluded as soon as we confirm the delivery and / or deliver the products.
1.1 These general terms and conditions of sale (hereafter conditions) apply to all offers, agreements and deliveries of goods from ZIJHAVEN 3 and to orders placed by the customer at ZIJHAVEN 3. Where in these Terms and Conditions the terms “good” or “goods” are used, then, as far as necessary, services must also be understood. 1.2 The Buyer accepts the applicability of these terms and conditions to the exclusion of his general terms and conditions, unless expressly agreed otherwise. Such a different stipulation only applies to the agreement for which it was entered into. 1.3 The general terms and conditions apply to all deliveries and services of companies that fall under the responsibility of ZIJHAVEN 3, in the execution of assignments which come from business customers or companies as well as individuals and / or persons. Deviating and / or additional agreements must be explicitly confirmed in writing by ZIJHAVEN 3; this also applies when the requirement for written confirmation is waived.
Offers and agreements
2.1 General offers, such as offers or (price) statements of ZIJHAVEN 3 in catalogs, brochures, circulars, mailings and offers, in writing, electronically (via e-mail, internet, intranet or the extranet) orally or otherwise, are always without obligation even if they mention a term. Offers are only irrevocable if the offer explicitly states this. General offers or quotations are only valid as an invitation to make an offer. 2.2 The customer can only respond to written quotations and offers by sending a written acceptance statement to ZIJHAVEN 3 or sending a signed copy of the offer to ZIJHAVEN 3. A statement of acceptance must state the additional conditions that the Customer believes have been accepted by ZIJHAVEN 3, including for the Buyer essential expectations regarding goods to be delivered by ZIJHAVEN 3. For quotations and offers on the Extranet and or via website (s) on the internet of companies that are related to ZIJHAVEN 3, the customer can only respond by carrying out all the steps for order on the extranet and or via website (s) on the website. internet of companies related to ZIJHAVEN 3 are indicated. An agreement is first concluded between the customer and ZIJHAVEN 3, in accordance with the conditions set by the company, which is related to ZIJHAVEN 3 and which can be found on the corresponding website and / or the applicable documents, if the acceptance statement from the customer or his electronic order by ZIJHAVEN 3 has been confirmed in writing or by email or the order has been or will be executed. This agreement can not be revoked by the customer. Any type or import errors in acceptance statements and electronic orders are entirely at the expense and risk of the customer. ZIJHAVEN 3 is not obliged to provide the customer with means to enable the buyer to trace and / or correct input errors. 2.3 Oral quotations are first binding if they are confirmed by ZIJHAVEN 3, whether or not after receipt of a written acceptance statement from the customer, within three working days, or have been executed by ZIJHAVEN 3. 2.4 Orders without prior quotation are only accepted if they have been confirmed in writing by or have been performed by ZIJHAVEN 3 within five working days after receipt of the order. 2.5 Each proposal can be revoked by ZIJHAVEN 3 until five working days have elapsed after receipt of a acceptance statement from the customer, without ZIJHAVEN 3 being obliged to pay any compensation. 2.6 Any acceptance statement or order that deviates from the offer or these Terms and Conditions shall be deemed to reject the offer of ZIJHAVEN 3, however subordinate the deviation may be. The customer’s single reference to his general terms and conditions does not apply as a deviation in the sense referred to here, without prejudice to the provisions of 1.2 of these Terms and Conditions. 2.7 Agreements are exclusively governed by the contents of the documents referred to in this article; no rights can be derived from previous quotations, correspondence, announcements and the like. 2.8 In the event that costs have been incurred at the request of the buyer for the purpose of a quotation, Borduurstudio ZIJHAVEN 3 shall be entitled to charge this to the customer unless agreed otherwise in writing with the customer.
3.1 Delivery is made from Warehouse, unless expressly agreed otherwise in writing; From Warehouse must be explained in the sense of the INCO terms 2000. 3.2 Declared delivery times for goods do not count as a deadline, unless expressly agreed in writing. In the event of late delivery, ZIJHAVEN 3 must always be given notice of default with due observance of a period of four weeks. First if ZIJHAVEN 3 DOES not comply with the notice of default, the customer can dissolve the relevant agreement by registered letter, provided that ZIJHAVEN 3 is in default. ZIJHAVEN 3 is never obliged to pay any compensation, except in the case of gross negligence or intent. Dissolution by the customer is not possible if the non-delivery of the customer is to be blamed. 3.3 Customer is obliged to receive the goods upon delivery. The risk of the goods is transferred to the customer at the moment that the goods are ready for delivery on the date notified to the customer. In the event of non-acceptance of the goods on the date notified to the customer, these will be stored at the expense and risk of the customer. If the customer, after summoning by ZIJHAVEN 3, has not picked up the goods to be delivered within two months, ZIJHAVEN 3 has the right to sell the goods to third parties and any loss they suffer as a result of the customer to be recovered, without prejudice to ZIJHAVEN 3 `s further rights. 3.4 To the extent that, in deviation from the delivery of FrancoHuis, stipulated in 3.1, this shall apply; 3.4.1 the risk of the goods passes to the customer at the moment that the goods are presented at the address indicated by the customer for receipt 3.4.2 Customer not to fully cooperate with the delivery, including the provision of auxiliary persons and resources (for which the customer remains liable), failing which the goods can be stored at his expense and risk, 3.4.3 if it has been expressly agreed that the goods to be delivered by ZIJHAVEN 3 must be delivered by ZIJHAVEN 3 to an address of any third party designated by the customer, delivery there has to be delivered to the customer and therefore the risk is transferred to customer. Franco House must be explained in the sense of the INCO terms 2000. 3.5 Insofar as, contrary to the delivery stipulated in 3.1, FOB, CIP or CIF, the place of delivery has been expressly agreed in writing, 3.5.1 the risk of the goods passes to the Customer at the moment the goods are offered for delivery at the place of delivery. 3.5.2 if it has been expressly agreed that the goods to be delivered by ZIJHAVEN 3 must be delivered by ZIJHAVEN 3 to an address of any third party designated by the Purchaser, delivery there has to be delivered to the Purchaser and therefore the risk is transferred to Customer. FOB, CIP or CIF place of delivery must be interpreted within the meaning of INCO terms 2000 3.6 ZIJHAVEN 3 is entitled to deliver the goods in partial deliveries. 3.7 ZIJHAVEN 3 has the right to deliver other than the agreed goods, if these at least comply with the relevant specifications, or in case of non-attributable shortcoming in the fulfilment of its obligations the relevant agreement by registered letter in whole or in part to dissolve. 3.8 Minor, customary deviations in for example quality, color, size, number or finish must be accepted by the Buyer. 3.9 If delivery of goods is postponed or accelerated at the request of the Purchaser, the Purchaser shall be obliged to reimburse ZIJHAVEN 3 for the associated costs resulting therefrom.
4.1 Upon delivery of goods, these must be thoroughly inspected by the Buyer for completeness and / or defects. The Buyer is obliged to immediately report any incompleteness and / or defects. In the absence of which goods are deemed to have been delivered completely and without defects. 4.2 Insofar as, contrary to the delivery stipulated in 3.1, FOB, CIP or CIF, the place of delivery has been explicitly agreed in writing, the Buyer shall be obliged to record any incompleteness and / or defects on the transport documents. In the absence of which goods are deemed to have been delivered completely and without defects. 4.3 If the delivered goods show a defect, ZIJHAVEN 3 may replace or repair these goods or give the Purchaser a proportional discount on the price paid, without prejudice to the provisions in 3.8. 4.4 Return shipments are not accepted, except with the prior express written consent of ZIJHAVEN 3 4.5 If goods are manufactured on instructions or instructions from the Buyer, ZIJHAVEN 3 will not be liable for any defect whatsoever, except in cases of intent or gross negligence. 4.6 ZIJHAVEN 3 is only liable for damage and / or defects insofar as expressly accepted in writing in the relevant agreement or in these Terms and Conditions. Any further or other liability for shortcomings in the fulfilment of an obligation or other shortcomings of ZIJHAVEN 3, for any reason whatsoever, is expressly excluded, except in case of intent or gross negligence. Where its liability is established, ZIJHAVEN 3 is not obliged to compensate any amount that exceeds the price of the goods, except in case of intent or gross negligence of ZIJHAVEN 3
Prices and payment terms
5.1 Prices are always exclusive of VAT unless explicitly stated otherwise (in writing). Unforeseen price increases can be charged by ZIJHAVEN 3. Price increases of more than ten percent (10%), subject to increases by or due to government measures such as import duties, environmental taxes and sales tax, give the customer the right to dissolve the agreement in question by registered letter, without the ZIJHAVEN 3 being held to any form of compensation. 5.2 Unless expressly agreed otherwise in writing, the Buyer must pay all that it owes to ZIJHAVEN 3 in respect of the agreement before delivery of the goods unless agreed otherwise in writing. 5.3 Payment for delivered goods must take place in Euros on the (post-) bank account of ZIJHAVEN 3, as stated on the invoice, unless expressly agreed otherwise in writing. In the case of cash on delivery or delivery against cash payment, only guaranteed means of payment are accepted. Checks, postal checks, transfer orders and bills of exchange or any other paper offered to ZIJHAVEN 3 by way of payment will not be accepted by ZIJHAVEN 3 as payment subject to good results. 5.4 If the Purchaser with any obligation towards ZIJHAVEN 3 remains in default or threatens to come, ZIJHAVEN 3 is always entitled to suspend the fulfilment of its obligations under this agreement, or from other agreements, in whole or in part until the Buyer has has fully complied with obligations, or to dissolve one or more of these agreements by registered letter, without prejudice to ZIJHAVEN 3`s further rights. 5.5 In the event that a payment term is exceeded or in the event of incorrect payment, the Buyer will always immediately be in default. Any complaints submitted by the Buyer to ZIJHAVEN 3 will not affect the payment obligation and term. 5.6 From the moment that the Buyer fails to comply with his obligations, he will owe statutory interest plus one percent on the due and payable sum. In case ZIJHAVEN 3 has to make extrajudicial collection costs, the Buyer will reimburse this ZIJHAVEN 3 on the basis of costs incurred. Explicit in derogation from the provisions of articles 56 and 57 Wb. of Brv., the Buyer will fully compensate ZIJHAVEN 3 legal costs, such as litigation costs and attorney’s fees. 5.7 ZIJHAVEN 3 is always entitled to invoice partial deliveries separately. 5.8 Payments made by the Buyer shall first serve to settle all costs owed and interest due and then the oldest due invoices, even if the Customer states that a payment relates to a later invoice. 5.9 With regard to ZIJHAVEN 3, the Buyer hereby waives its right of set-off and suspension rights, without prejudice to the statutory powers vested in the Buyer. 5.10 If the Buyer is granted postponement of the performance of any performance for any reason whatsoever by ZIJHAVEN 3, a new term will always be of a fatal nature. 5.11 If the Purchaser is a company established outside the Netherlands and the goods to be delivered are to be exported from the Netherlands and at the request of the Purchaser therefore the zero rate is applicable (in the context of a Community delivery or otherwise), the Purchaser shall be liable to the same for ZIJHAVEN 3. that the Customer is properly registered in the country of establishment for the applicable sales tax. The Purchaser indemnifies ZIJHAVEN 3 against damage resulting from invoices which appear to have been wrongly based on a zero rate. 5.12 Orders over € 50.00 can only be delivered if prepaid or cash on delivery. Orders from a country other than the Netherlands, if they have to be sent from the Netherlands, can only be sent when the order is paid in advance.
Trade credit and discount
6.1 ZIJHAVEN 3 may, only in writing, stipulate that, if in its opinion solvency, payment behavior and commercial morality of the Buyer so permit, the Buyer will be granted a payment term of no more than 30 days, provided that the Buyer unites with the conditions mentioned in this article. Furthermore, a licensed payment term always applies under the restriction of non-exceeding a cumulative limit to be set unilaterally by ZIJHAVEN 3 (hereinafter: Limit). The sum of the total amount payable to ZIJHAVEN 3 by the Buyer, for whatever reason, including also that which is not yet due, may never exceed the amount of the Limit. If execution of an agreement will lead to exceeding the Limit, delivery shall be suspended until the sum of the ZIJHAVEN 3has fallen to such a level that the sum of the (new) outstanding amount after additional payment and the invoice value of the goods to be delivered , the Limit will not exceed. ZIJHAVEN 3 is free to attach further conditions, such as security, to the grant of a payment term. 6.2 Anything that the Buyer has to pay at ANY TIME 3 at any time, can be demanded immediately and without any warning, without prejudice to ZIJHAVEN 3 further rights: 6.2.1 in the event of bankruptcy, (provisional) suspension of payment or cessation of the Customer’s business, 6.2.2 in case of seizure or execution of the movable or immovable property of the Buyer, 6.2.3 in case of cessation and / or liquidation of the company of the Buyer or transfer thereof (or of the control thereof) to third parties, including the contribution in an existing or to be established company; 6.2.4 in the event of serious devaluation, in whole or in part the extinguishment of the goods of which ZIJHAVEN 3 has reserved the property pursuant to 7.1. 6.2.5 in the event that the Purchaser in respect of ZIJHAVEN 3 fails in whole or in part in the fulfilment of its obligations on any account whatsoever, after being declared in default in this respect with a reasonable term for repairing the shortcoming. 6.3 ZIJHAVEN 3 is entitled to settle its claims against the Customer with what it owes or obtains, for whatever reason, towards the Buyer, even if the claim against the Buyer is not yet due. 6.4 ZIJHAVEN 3 may, only in writing, stipulate that, if in its opinion the realized and / or expected turnover with the Customer as well as its solvency, payment behavior and commercial morality give cause to do so, the Buyer for the duration of at most the current calendar year a fixed discount percentage is granted. A Customer who has been granted a fixed discount percentage in the immediately preceding year, will be informed at the end of February of the current calendar year of any discount percentage applicable to that calendar year. The fixed discount percentage does not apply to special offers, promotional prices and / or individual offers. 6.5 Agreed payment and discount schemes can be changed or terminated by ZIJHAVEN 3 with immediate effect if there is reason to do so in its opinion.
Retention of title and right of pledge
7.1 ZIJHAVEN 3 reserves the ownership of goods delivered until the Buyer has fully complied with its obligations under the relevant agreement, including claims in respect of activities carried out or to be performed by ZIJHAVEN 3 pursuant to the agreement, as well as those claims due to shortcomings. shooting in the performance of the relevant agreement (hereinafter: Reservation of title). 7.2 For the duration of the Reservation of Ownership, the Buyer is only entitled to alienate the delivered goods within the context of its normal business operations. However, the Buyer is not entitled to have the goods delivered as security, in whatever form, of any claim by third parties. In addition, the Buyer must keep these goods in excellent state of repair for the duration of the Reservation of Ownership at their own expense and risk and insure them against all usual risks. The Purchaser shall notify ZIJHAVEN 3 immediately that the policy has been invoked and will fully cooperate in the transfer of his claim on his insurance company to ZIJHAVEN 3 7.3 For the duration of the Reservation of Ownership, the Customer is obliged to make the goods delivered by ZIJHAVEN 3 available to ZIJHAVEN 3 on first request and to cooperate fully if ZIJHAVEN 3 decides to reclaim it, or to have it reclaimed: 7.3.1 in the event of bankruptcy, (provisional) suspension of payment or cessation of the company of the Customer 7.3.2 in case of seizure or execution of movable or immovable property of the Buyer on behalf of third parties, 7.3.3 in case of discontinuation and / or liquidation of the company of the Buyer or transfer thereof (or the control thereof) to third parties, including the contribution in an existing or to be established company, 7.3.4 in the event of serious devaluation, in whole or in part the extinguishment of the goods of which ZIJHAVEN 3 has reserved the ownership in accordance with the provisions of this article or 7.3.5 in the event that the Purchaser in respect of ZIJHAVEN 3 fails in whole or in part in the fulfilment of its obligations on any account whatsoever, after being declared in default in this respect with a reasonable term for repairing the shortcoming. The Purchaser irrevocably authorizes ZIJHAVEN 3 to enter the places where the goods delivered by ZIJHAVEN 3 are located. The costs related to the collection, return and invocation of the Retention of title will be borne by the Buyer, without prejudice to further rights. 7.4 The Buyer undertakes to establish a silent right of pledge on all claims on third parties as a result of delivery to those third parties of goods of which ZIJHAVEN 3 has reserved ownership under this article. The costs of establishing these rights are borne by the Customer. The customer must fully cooperate with the establishment, unless he provides adequate security in another way. 7.5 If any goods delivered by ZIJHAVEN 3 become the property of the Purchaser through payment, a right of pledge will be created by ZIJHAVEN 3 on these items, as well as goods belonging to the Purchaser, for the greater certainty of claims that ZIJHAVEN 3 from other reasons on the Buyer, if at the opinion of ZIJHAVEN 3 there is a reasonable cause for this. The costs of establishing these rights are borne by the Customer. The customer must fully cooperate with the establishment, unless he provides adequate security in another way. 7.6 If the customer sends logo (s) and / or company name and / or names with or without copyright and / or copyright and / or trademark and / or registered trademarks to ZIJHAVEN 3 for embroidering, printing, or otherwise processing / producing, the customer grants full user rights and / or a license to ZIJHAVEN 3. ZIJHAVEN 3 declares to use this logo (s) and / or company name and / or names only for the purposes stated by the customer. 7.6.1 For the logo (s) and / or company name and / or names referred to under 7.6 in the right of use and / or a license, the customer gives ZIJHAVEN 3 permission to digitize and / or edit this embroider, print, laser or on the other hand, prepare production. 7.6.2 Of the logo (s) and / or company name and / or names granted under user rights and / or a license and / or a license, the door ZIJHAVEN 3 remains digitized files in possession of ZIJHAVEN 3 for any later use only on behalf of the customer. The aforementioned digitized files are not purchased by the customer and the customer can not make any claims on these digitized files. The digitized files and the logo (s) and / or company name and / or names made available by the customer in user rights and / or licensed may be destroyed / removed from computers and / or other digital media by order of the customer. In doing so, the customer must take into account new digitization costs when ZIJHAVEN 3 will have to digitize the logo (s) and / or company name and / or names granted in user rights and / or licensed for any subsequent assignments. 7.6.3 Customer / client is the only person responsible for any infringement of copyright or trademark. The customer / client assures in the delivery of an embroider / print or on the other hand by order of the customer that no rights of third parties are violated by ZIJHAVEN 3. ZIJHAVEN 3 is not responsible for any violation of trademark, copyright and / or the like, if ZIJHAVEN 3 produces on behalf of the customer.
8.1 ZIJHAVEN 3 remains at all times owner of the intellectual property rights with respect to and embodied in goods offered or delivered by ZIJHAVEN 3, which are also understood to include designs, drawings, calculations, further information and know-how manufactured by ZIJHAVEN 3.
9.1 If ZIJHAVEN 3 can not fulfil all or part of its obligations arising from the agreement in question as a result of facts or circumstances on which it has no reasonable influence, ZIJHAVEN 3 is entitled to temporarily suspend fulfilment of its obligations arising from the relevant agreement towards the Purchaser. until such circumstances or facts have come to an end. If these facts or circumstances persist for more than ninety (90) days, or threaten to maintain its reasonable opinion, ZIJHAVEN 3 is entitled to dissolve the relevant agreement in whole or in part, without being obliged to pay any compensation to the Customer, without prejudice to the in 6:78 BW. 9.2 Facts and circumstances as referred to in 9.1 include, among others, war, danger of war, civil war, revolt, molestation, fire, water damage, government measures, strike, occupancy, exclusion, default of suppliers, delay in shipment abroad, loss of goods. during transport, transport, import and export obstructions, defects in machinery, including computer equipment, failure in the delivery of energy, and further all other causes, beyond the fault or risk sphere of ZIJHAVEN 3 arise, both in the company of ZIJHAVEN 3 as during storage or during transport (whether or not in-house) as well as with third parties of whom ZIJHAVEN 3 must fully or partially involve the required goods.
10.1 Dissolution of agreements is, insofar as not otherwise agreed, only possible by judicial decision. In the event of such dissolution, all claims of ZIJHAVEN 3 on the Buyer, for whatever reason, shall become immediately due and payable. These Terms and Conditions continue to apply as much as possible to the legal relationship between ZIJHAVEN 3 and the customer after dissolution. 10.2 The applicability of article 6: 278 of the Dutch Civil Code is expressly excluded if ZIJHAVEN 3 dissolves any agreement with the Purchaser or otherwise gives an impulse to undoing as referred to in Section 6: 278 (2) Dutch Civil Code.
11.1 If the Customer is of the opinion that ZIJHAVEN 3 has not performed properly or in full in any way whatsoever, he is obliged to inform ZIJHAVEN 3 of this without delay and, if this would not lead to an amicable settlement, the claims based thereon to enforce legal proceedings at the latest one year from the date of this notice, under penalty of forfeiture of his rights, without prejudice to his other obligations.
12.1 The Purchaser indemnifies ZIJHAVEN 3 against all third-party claims relating to or arising from its use of the goods delivered by ZIJHAVEN 3, unless the claims relate to defects in the delivered goods and / or are the result of intent or gross negligence van ZIJHAVEN 3 12.2 The Purchaser indemnifies ZIJHAVEN 3 against all third-party claims relating to or arising from what ZIJHAVEN 3 has manufactured or instructed on the Customer’s instructions or instructions.12.3 The Purchaser indemnifies ZIJHAVEN 3 against all third-party claims with or arising from the use of a design, specification or material determined or made available by the Purchaser.
Distributorship and commercial agency
13.1 The Buyer does not count as a distributor, (trade) agent or representative of ZIJHAVEN 3, unless expressly appointed in writing as such. The Customer will therefore not behave in any way, or otherwise create the impression, neither in relation to third parties, nor in relation to ZIJHAVEN 3, as if the Customer would have been appointed as distributor, (trade) agent or representative of ZIJHAVEN 3.
Power of attorney
14.1 The Customer shall indemnify ZIJHAVEN 3 for the existence of sufficient power of attorney from its employees to enter into agreements on behalf of the Buyer with ZIJHAVEN 3, unless the Buyer has explicitly notified of any restriction in this respect before the conclusion of the agreement.
15.1 The parties are not entitled to transfer (the implementation of) agreements (including any discount or payment arrangements) in whole or in part, to third parties, except for the transfer of and by companies related to ZIJHAVEN 3, filed with the Chamber of Commerce in Leeuwarden, in which case the Purchaser will receive written notification of this. A transfer does not in any way affect the rights and obligations of the Customer under the relevant agreement.
16.1 The inscription placed above each article serves exclusively to facilitate readability. These inscriptions do not have any substantive significance and in particular have no influence on the nature and extent of the mutual rights and obligations.
17.1 These Terms and Conditions may deviate from other general terms and conditions of ZIJHAVEN 3 or from companies affiliated with ZIJHAVEN 3. Insofar as such other general terms and conditions apply between ZIJHAVEN 3 and the Buyer in addition to the present Terms and Conditions, the present Terms and Conditions will prevail in case of conflict.
18.1 In the event that a provision of an agreement or these Terms and Conditions is considered void, or is annulled, ZIJHAVEN 3 and the Purchaser will be bound by a provision of as much as possible corresponding content which is not subject to destruction.
Choice of law and judges
19.1 Dutch law applies to all agreements and other legal relationships between parties (ZIJHAVEN 3 and the Buyer). The applicability of the United Nations Convention on International Purchase Agreements, Vienna, 1980, is expressly excluded. 19.2 Insofar as not legally stipulated otherwise, only the court in Leeuwarden shall be competent to hear the disputes between ZIJHAVEN 3 and the Buyer, including requests for provisional provisions, unless ZIJHAVEN 3 chooses to submit the dispute to the competent court of Purchaser. 19.3 These Terms and Conditions have been drawn up in the Dutch language. Only the Dutch text of these Terms and Conditions will be binding. 19.4 These terms and conditions have been filed with the Chamber of Commerce in Leeuwarden under number xx.xx and can be sent if desired.
Right of withdrawal
In the Netherlands, a legally determined trial period of 7 working days applies. Within this period you can cancel the order without giving reasons. This can be done in writing (an e-mail is sufficient) or by returning the products (at our risk). Return the products within the stipulated period to: ZIJHAVEN 3 – Tureluur 3 – 8532 AL Lemmer – Tel .: (+31) (0) 655 699 222. Make sure that the package is sufficiently franked to prevent penalty. Postage costs will be reimbursed and immediately transferred to you. If the products are damaged or used, you will be charged a statutory amount. You can prevent this if you only test the products as you would in a store, and return them unused and in their original packaging.
Excluded from return (according to legal decision)
Products that are made according to the customer’s specifications, are unambiguously adapted to the customer’s personal requirements, or products that are unsuitable for returning, can quickly deteriorate or whose expiration date has expired. – Audio or video recordings or software, if the seal of the delivered media is broken by you.- Newspapers and magazines.
The warranty is determined in accordance with the applicable law, whereby in the event of defects we will first exchange or repair the products if desired. If a product can not be repaired or if the exchanged product also shows defects, you can return the products against a refund of the full purchase price. It is also possible that you retain the products and receive a part of the purchase price. Refer to the documentation supplied with the product for information about the manufacturer’s warranty.
In the case of agreements with business customers, legal persons or public law special assets, all legal disputes arising from this business relationship, including disputes about exchange rates and checks, are subject to the jurisdiction of the district court in Leeuwarden.